Draft for internal dogfooding. This Privacy Policy must be reviewed and approved before public paid launch.
Rental Agreement Privacy
What Emerald stores
The rental-agreement product stores the information needed to prepare and execute the agreement, including property details, party contact details, addresses, PAN where requested by the workflow, rent and deposit details, agreement history, payment references, signing status and completed documents.
Uploaded documents and AI extraction
For existing-agreement uploads, Emerald stores the original document privately and may send its contents to an external AI processing provider to extract information for the customer-facing summary. You can review the extracted information and request a correction; changing the summary does not alter the original file. If a contractual detail changes, the revised original must be uploaded and compared before execution. Contact information required for eStamp and eSign may be collected separately.
Aadhaar
Digital-signature identity authentication, including Aadhaar eSign where selected, is handled by the configured signing provider. A customer-uploaded agreement may already contain identity numbers or other sensitive information; its private source file and extracted metadata may therefore contain that information. Avoid including unnecessary personal details in uploaded documents. Emerald does not independently verify Aadhaar identities through the agreement summary.
Identity and recovery
Owners and brokers may verify a mobile number and link an email address for secure recovery across devices. Tenants and witnesses participate only in the specific agreement and do not receive reusable Emerald customer profiles in the MVP.
Documents and history
Draft versions and execution events are retained so Emerald can provide reliable support and avoid silently changing an executed document. Completed signed PDFs and audit trails are kept in private project storage and are not placed in public storage buckets.
Service providers
Emerald may send the minimum information required to configured providers for payment processing, transactional email, eStamp and electronic signing. Provider transaction references and delivery status may be retained for reconciliation and support.
Product separation
The Rental Agreement product uses its own isolated Lovable Cloud backend. It is separate from the Emerald Owner Portal database for the MVP.
Security
Sensitive workflow data is restricted to server-side access. Private document storage, identity verification, append-only execution history and provider-signature verification are used to reduce unauthorised access or accidental modification.